Terms and Conditions

1. Acceptance of the Terms

By accessing, browsing, or using this website, you acknowledge that
you have read, understood, and agreed to these Terms and Conditions,
our Privacy Policy, and any additional notice presented within a
specific feature, form, or service.

If you do not agree with these Terms, you should discontinue use of
the website.

These Terms apply to visitors, current or prospective patients,
relatives, caregivers, agents, professionals, vendors, and any other
person using the website.

2. Purpose of the website

The Estrella Medical Centers website provides general information
about our centers, services, professionals, locations, hours,
accepted insurance, patient resources, and contact methods.

Content is provided for informational, educational, administrative,
and general communication purposes. The availability of content on
the website does not mean that a service is appropriate, necessary,
covered, or available for every person.

3. Medical emergencies

Do not use website forms, email, text messages, social media, or other
website features to request emergency assistance.

Estrella Medical Centers does not guarantee that communications sent
through the website will be reviewed immediately.

4. Website content is not medical advice

Website content does not replace an evaluation, diagnosis,
recommendation, or treatment provided directly by a qualified health
care professional.

You should not use website content to diagnose a condition, begin,
stop, or change treatment, modify medication, or delay seeking medical care.

Consult an appropriate health care professional regarding questions
about symptoms, medical conditions, medications, examinations, or treatments.

Accessing or using this website, by itself, does not create a
physician-patient relationship between you and Estrella Medical
Centers or between you and any of our professionals.

5. Appointment and contact requests

Website forms allow users to submit contact and appointment requests.
Submitting a request:

• Does not automatically create a confirmed appointment.
• Does not guarantee availability at a specific date, time, or location.
• Does not guarantee that a service is medically appropriate.
• Does not replace an evaluation or intake process.
• Does not independently establish a physician-patient relationship.

An appointment is confirmed only after an authorized Estrella Medical
Centers representative contacts you and confirms the applicable details.

You are responsible for providing accurate contact information and
responding promptly to communications concerning your request.

6. Services, professionals, and availability

Services, professionals, locations, hours, programs, equipment, and
resources described on the website may vary by center, availability,
clinical needs, administrative requirements, and other factors.

The inclusion of a service on the website does not guarantee immediate
availability or promise that the service will be provided to a particular person.

Estrella Medical Centers may modify, expand, limit, suspend, or remove
information about services and locations when necessary.

7. Insurance, coverage, authorizations, and payments

References to health plans, insurers, or accepted benefits are
provided as general information and may change.

Participation by a location or professional in an insurance network
does not guarantee that:

• Every service is covered.
• A specific treatment will be authorized.
• Copayments, deductibles, or coinsurance will not apply.
• Prior authorization will not be required.
• Coverage information will remain unchanged.

Patients are responsible for verifying benefits, limitations,
authorizations, network requirements, and financial responsibilities
directly with their insurer.

Information published on the website is not a quote, coverage
guarantee, or commitment of payment.

8. SMS messaging program

By providing your phone number to Estrella Medical Centers and
selecting the applicable consent, you agree and acknowledge that
Estrella Medical Centers may send text messages to your wireless phone
number for the purposes described in the applicable opt-in or contact form.

• Message frequency will vary.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for assistance.
• You may also request assistance by calling
  (305) 982-8810.

Consent to receive SMS messages is not a condition of receiving health
care services. Do not use SMS messages for emergencies or to submit
sensitive medical information through a channel that is not expressly
designed to receive it.

For more information about how your data will be handled, review our
Privacy Policy.

9. User responsibilities

By using the website, you agree to:

• Provide truthful, current, and reasonably complete information.
• Not impersonate another person.
• Not submit information without appropriate authorization.
• Use forms only for legitimate purposes.
• Not interfere with website operation or security.
• Not use the website for emergencies.
• Protect the confidentiality of any access information you receive.
• Notify us if you identify a relevant error or security concern.

When submitting information on behalf of another person, you represent
that you have the authority or authorization necessary to do so.

10. Prohibited uses

You may not use the website to:

• Violate laws, regulations, or third-party rights.
• Transmit fraudulent, deceptive, threatening, or unlawful content.
• Send spam, bulk solicitations, or unauthorized automated messages.
• Introduce viruses, malware, malicious code, or interference tools.
• Attempt to access systems, data, or accounts without authorization.
• Extract content through abusive scraping or harmful automation.
• Circumvent security measures, restrictions, or technical controls.
• Copy or exploit content for unauthorized commercial purposes.
• Use the Estrella Medical Centers name or identity deceptively.

We may restrict or block access when we reasonably believe that misuse,
a security threat, or a violation of these Terms has occurred.

11. Intellectual property

Unless otherwise stated, the design, structure, text, graphics,
photographs, logos, trademarks, visual elements, documents, and other
original website content belong to Estrella Medical Centers or are
used with appropriate authorization.

You receive a limited, revocable, nonexclusive, and nontransferable
permission to access the website and use its content for personal and
informational purposes.

You may not reproduce, modify, distribute, sell, publish, display,
license, or commercially exploit content without prior written
authorization, except where permitted by law.

12. External links, tools, and third-party services

The website may include maps, translation services, videos, forms,
tools, social networks, communication platforms, and links operated
by third parties.

Estrella Medical Centers does not control all third-party content,
terms, policies, availability, or practices. The inclusion of a link
or tool does not necessarily constitute endorsement or a guarantee.

Use of external services may be subject to additional terms and
policies established by their respective providers.

13. Accuracy and updating of information

We seek to keep website information clear and current. However,
typographical errors, incomplete information, operational changes,
differences among centers, or delays in content updates may occur.

Hours, professionals, services, health plans, and contact information
should be confirmed directly with the appropriate center before
making decisions based on them.

Estrella Medical Centers may correct, update, or remove content
without prior notice.

14. Disclaimer of warranties

To the maximum extent permitted by law, the website and its content
are provided “as is” and “as available.”

We do not guarantee that the website will be uninterrupted, entirely
error-free, permanently available, compatible with every device, or
immune from technical failures or external threats.

Nothing in this section limits obligations or warranties that cannot
legally be excluded.

15. Limitation of liability

To the maximum extent permitted by law, Estrella Medical Centers, its
centers, owners, directors, employees, professionals, contractors,
and vendors will not be responsible for damages arising exclusively from:

• Temporary inability to access the website.
• Technical errors or third-party interruptions.
• Misuse of forms or communications.
• Exclusive reliance on general website content.
• External links or services outside our control.
• Incorrect information supplied by a user.

This limitation is not intended to exclude liability for professional
medical care, negligence, intentional misconduct, or any other
liability that cannot be limited under applicable law.

16. Indemnification

To the extent permitted by law, you agree to be responsible for
reasonable claims, losses, or expenses resulting directly from your
unlawful use of the website, violation of these Terms, impersonation
of another person, or infringement of third-party rights.

This provision does not apply when a claim results from conduct
attributable to Estrella Medical Centers that cannot legally be
excluded or limited.

17. Privacy and medical information

The handling of information collected through the website is
described in our
Privacy Policy.

Protected health information related to the delivery of health care
is governed by our

Notice of Privacy Practices — HIPAA

and applicable law.

18. Governing law and jurisdiction

These Terms will be interpreted under the applicable laws of the
State of Florida and the United States, subject to any mandatory legal
provisions that apply.

To the extent permitted by law, disputes relating exclusively to use
of the website must be brought before a court of competent
jurisdiction located in Miami-Dade County, Florida.

This provision does not modify specific rights or procedures that may
apply to medical services, privacy, insurance, or other regulated relationships.

19. Changes to these Terms

We may modify these Terms to reflect changes to the website, our
digital services, legal requirements, or operational practices.

The current version will be published on this page with its update
date. Use of the website after changes are published will be subject
to the updated Terms.

20. How to contact us

For questions concerning these Terms and Conditions, please contact:

Contact Estrella Medical Centers