Accessibility Statement

1. Our commitment

Estrella Medical Centers seeks to provide an accessible and inclusive digital experience for everyone, including people who use screen readers, keyboard navigation, magnification, voice recognition, or other assistive technologies.

We view accessibility as an ongoing responsibility. We therefore review and progressively improve website content, navigation, forms, and components.

2. Accessibility goal

Our goal is to progressively align the website with the Web Content Accessibility Guidelines, WCAG 2.2 Level AA, to the extent reasonably applicable to our digital content and functionality.

These guidelines include principles intended to make content perceivable, operable, understandable, and robust for different users, devices, and assistive technologies.

3. Measures we take

As part of our ongoing improvement process, we seek to:

• Use a clear heading and section structure.
• Maintain a logical reading order.
• Provide alternative text when an image conveys meaningful information.
• Use understandable names for links and buttons.
• Support keyboard navigation for primary functions.
• Maintain sufficient contrast between text and background.
• Avoid relying on color alone to communicate information.
• Use understandable labels and messages in forms.
• Improve visible keyboard focus.
• Support text enlargement and different screen sizes.
• Review new content before or after publication.
• Correct accessibility barriers that are identified.

4. Website features and practices

Depending on the page and device being used, the website may include practices intended to support access, such as:

• Consistent navigation among pages.
• Responsive layouts for desktop, tablet, and mobile devices.
• Headings that help organize content.
• Descriptive text links.
• Form fields associated with labels or instructions.
• Validation messages that help users correct errors.
• General compatibility with browser zoom.
• Alternative contact options by telephone and email.

The experience may vary depending on the browser, operating system, assistive technology, and personal user settings.

5. Known limitations

Despite our efforts, some areas may have temporary or partial limitations. These may include:

• Older documents that have not yet been converted to an accessible format.
• Legacy images with insufficient descriptions.
• Videos that do not yet include captions, transcripts, or audio description.
• Forms or components requiring additional keyboard or screen-reader improvements.
• Tables or documents with complex structures.
• Content embedded through outside platforms.
• New features that are still under review.

When we identify a barrier, we seek to evaluate and correct it based on its impact, technical complexity, and operational priority.

6. Third-party content and services

The website may use tools or content provided by third parties, including maps, forms, translation services, videos, social media, calendars, communication systems, or other embedded services.

Although we seek to select and implement these tools responsibly, we do not completely control their code, accessibility, availability, or updates.

If an external tool presents a barrier, you may request assistance or a reasonable alternative using the contact information on this page.

7. Assistance and alternative formats

If you cannot access particular information, a document, a form, or a website function, please contact us. We will seek to provide the information or assistance through a reasonable alternative when possible.

Alternatives may include:

• Telephone assistance.
• Information by email.
• A text version or alternative format.
• Help completing a request.
• Guidance for contacting the appropriate location.

8. Accessibility feedback

We welcome feedback that helps us identify and correct barriers. To help us evaluate the issue, please include, when possible:

• The address or title of the page.
• A brief description of the difficulty encountered.
• The device and browser used.
• The assistive technology used, if applicable.
• The alternative format or assistance you need.
• The best way to contact you.

Do not include diagnoses, medical records, test results, Social Security numbers, or other sensitive medical or financial information in a general accessibility message.

9. How we will respond

We will review accessibility requests in good faith and seek to respond within a reasonable period.

The time required may vary depending on the nature of the request, the complexity of the barrier, the availability of the content, and the need for technical or administrative coordination.

When we cannot provide the exact format requested, we will seek to offer a reasonable alternative that enables access to the information or completion of the necessary action.

10. Updates to this statement

We may update this Accessibility Statement to reflect website improvements, technological changes, new features, review results, or changes in our practices.

The current version will be posted on this page with its applicable update date.

11. Contact for accessibility assistance

To report a barrier or request assistance accessing website content, please contact: