Privacy Policy

1. Scope of this Policy

This Privacy Policy applies to information collected through the Estrella Medical Centers website, digital forms, contact requests, appointment requests, subscriptions, electronic communications, and other related online interactions.

By using this website, you acknowledge that you have had an opportunity to review this Policy. When an activity requires specific consent, the applicable consent language will be presented when the information is collected.

2. Information we collect

Information you provide

We may collect information you choose to provide when completing a form, requesting information, requesting an appointment, subscribing to communications, or contacting one of our centers. This information may include:

• First and last name.
• Telephone number.
• Email address.
• Preferred language.
• Preferred center or location.
• The service about which you are requesting information.
• Preferred date, time, or method of contact.
• The content of messages, questions, or requests.
• Communication preferences.
• Records of consent choices selected on a form.
• Information needed to follow up on your request.

Information collected automatically

When you visit the website, certain systems may automatically collect technical and usage information, including:

• Approximate IP address.
• Device type, operating system, and browser.
• Pages visited and actions performed.
• Approximate date, time, and duration of the visit.
• The page or source that referred you to the website.
• Identifiers associated with cookies or similar technologies.
• Information used for security, fraud prevention, and performance.

3. How we collect information

We may collect information through:

• Contact and appointment request forms.
• Forms associated with services or locations.
• Newsletter or communication subscriptions.
• Calls, emails, and text messages.
• Cookies and website technologies.
• Technology providers acting on our behalf.
• Direct interactions with our personnel.

4. How we use information

We may use collected information to:

• Respond to questions and requests.
• Process or follow up on appointment requests.
• Direct a request to the appropriate center or department.
• Communicate by telephone, email, or text message.
• Provide information about services and locations.
• Confirm, coordinate, or remind you about requested communications.
• Maintain consent and preference records.
• Improve website navigation, accessibility, content, and operation.
• Measure general website performance and identify technical problems.
• Prevent fraud, abuse, spam, unauthorized access, and security threats.
• Comply with applicable legal, regulatory, and administrative obligations.
• Protect our rights, patients, personnel, and operations.

We will not use information in a materially incompatible manner without providing any notice or consent that may be appropriate.

5. Communications, calls, and SMS messages

When you provide a telephone number and select a communication consent, we may use that number to respond to your request and send communications relating to appointments, reminders, follow-up, requested services, or other communications described on the form.

The nature, frequency, and purpose of messages will be governed by the consent language presented when your information is collected. Message frequency will vary. Message and data rates may apply.

You may revoke SMS consent by replying STOP when available or by contacting Estrella Medical Centers directly. For assistance, reply HELP when that functionality is available.

Revocation will apply to future communications that depend on that consent. It will not affect messages already sent or communications we may make through other permitted or necessary methods.

For additional information about the messaging program, review our Terms and Conditions.

6. Cookies and similar technologies

The website may use cookies, local storage, tags, server logs, and similar technologies to operate website functions and understand general website usage.

Depending on the services enabled, these technologies may be used to:

• Maintain essential website functions and preferences.
• Remember language or display settings.
• Protect forms against spam and abuse.
• Analyze traffic and performance in the aggregate.
• Load maps, videos, translations, or other external content.
• Improve speed, stability, and security.

You may control certain cookies through your browser settings. Blocking cookies may affect some website features. Third-party services may operate under their own privacy policies and settings.

7. How we share information

We may share information only when reasonably necessary to operate the website, respond to your request, provide services, protect rights, or comply with applicable obligations.

This may include disclosures to:

• Authorized Estrella Medical Centers personnel and related centers.
• Providers of hosting, maintenance, forms, email, communications, telephone systems, security, analytics, maps, translation, performance, and technology support.
• Professionals, advisers, and vendors that need the information to perform services on our behalf.
• Authorities, courts, or other parties when disclosure is required or permitted by an applicable legal obligation.
• Persons or entities needed to prevent fraud, threats, illegal activity, harm, or unauthorized access.
• A successor organization in connection with a permitted reorganization, merger, acquisition, transfer, or change of control.

Outside providers should receive only the information reasonably necessary for the function they perform and may be subject to additional legal, contractual, or professional obligations.

8. Information retention

We retain information for as long as reasonably necessary to respond to requests, maintain operational records, document consent, resolve disputes, protect the website, and comply with legal, regulatory, or administrative obligations.

Retention periods may vary according to the type of information, the purpose for which it was collected, and applicable obligations. When information is no longer needed, it may be deleted, anonymized, or retained on a limited basis where a legitimate reason exists.

9. Security

We use administrative, technical, and operational measures designed to protect information against loss, misuse, alteration, unauthorized access, or improper disclosure.

However, no website, internet transmission, email, text message, or storage system can guarantee absolute security. Please avoid sending sensitive medical or financial information through general channels that are not specifically designed to receive it.

If you believe your interaction with us is no longer secure, please contact us using the information at the end of this Policy.

10. Your rights and choices

Depending on the nature of the information and applicable law, you may request to:

• Learn what contact information we received through the website.
• Correct inaccurate information.
• Update communication preferences.
• Unsubscribe from promotional or nonessential communications.
• Revoke SMS messaging consent.
• Request deletion of certain website information.
• Obtain additional information about our privacy practices.

Certain requests may be limited by identification, security, record-retention, legal, or third-party requirements.

11. Children’s privacy

This website is primarily intended for adults and older adults and is not designed to knowingly collect personal information from children under 13.

A child should not provide personal information through the website without the participation and authorization of a parent or legal representative. If you believe information from a child was submitted improperly, please contact us so that we can review it.

12. External links and services

The website may include links, maps, tools, translations, embedded content, or services operated by third parties. Estrella Medical Centers does not control all privacy, security, or content practices of those third parties.

We recommend reviewing the applicable policies before providing information directly to an external website or service.

13. Changes to this Policy

We may update this Policy to reflect changes to the website, our practices, the services used, or applicable requirements.

The current version will be posted on this page with the applicable update date. When a material change requires additional notice, we will use a reasonable method to provide it.

14. How to contact us

For questions about this Policy or information collected through the website, please contact: